Have you been thinking about investing in physical gold or silver? Have you thought about opening a self-directed IRA? If so, you might have stumbled across GoldSilver.com.
GoldSilver.com offers both gold and silver coins and bars, and precious metal IRAs. Currently, the company only offers gold and silver products — it does not offer platinum or palladium.
Are you wondering if GoldSilver.com is right for you? Are you a collector who is seasoned in buying precious metals? Do you want to invest in metals like gold for your retirement? Are you simply interested in investing in the precious metals market? Let’s see if GoldSilver.com could be a good option for you.
Key Takeaways of This Goldsilver.com Review
- GoldSilver has a full range of precious metals and gold IRA services. These are designed for both beginner and expert investors.
- The platform offers many options for those looking for gold or silver from mints from around the world.
- Customers like the fast transaction speed and reliability with delivery. There are, however, complaints about fees and how quickly customer service takes care of issues.
It’s worth noting, this company also operates Hard Assets Alliance – a platform that allows you to invest in precious metals with ease.
GoldSilver’s Gold IRA Investment
Founded in 2005, GoldSilver has always had the goal of being a reliable option for those who are interested in making investments in the precious metals industry. The founder, Mike Maloney, has been known in the industry for years thanks to his knowledge of precious metals, and he’s put that knowledge to work for his customers.
The mission of GoldSilver is very clear – it wants to help protect customer wealth through precious metals ownership. The company caters to both beginner and experienced investors, and it has a wide range of gold and silver available, including metals for precious metals IRAs. GoldSilver is focused on sharing both the value of these metals as investments, but also how they play a role in, and safeguard, your wealth in the future.
In addition to selling investment-grade precious metals, you can also look into a broader wealth protection plan with a gold IRA. This is a type of retirement account that is backed by precious metals. It’s a great way to diversify a portfolio and is a tax-deferred way to save for retirement.
I have been in the gold IRA and precious metals industry for a long time, and I wanted to take a look at GoldSilver to see how the company operates. I will also look at the features that many people are looking for, including purchasing precious metals to store at home and investing for your future.
Setting Up Your GoldSilver Gold IRA
GoldSilver is a pro at selling gold and silver, and they have set up their website to make it easy for customers to buy precious metals and invest in an IRA. I have been in the industry for many years, and one thing I have learned is that not all precious metals IRA companies are right for every investor. This is why I always urge people to compare companies before they invest. Specifically, I suggest that people should compare fees, products, and services, and take a look at customer reviews. We will cover all of that here in this review.
The metal options offered by GoldSilver are typical metals that you would find from any company. These include options like American Gold Eagle and Canadian Gold Maple Leaf coins. There are, of course, other coins and bars, too.
One thing I really like about GoldSilver is that you can buy the metals directly online, just like you would buy anything online. Many other gold IRA companies require people to call for pricing, but GoldSilver lists prices clearly on its website.
Since you can purchase metals directly online, you can take your time, research your options, and even compare prices. If you are buying for investment purposes, you can choose to have your metals shipped to you, or you can choose professional vault storage, which is required for gold and silver held in an IRA.
GoldSilver offers third-party secure storage options. The IRS requires that the metals held in an IRA be stored in these secure global storage options to keep the products safe until your retirement. This helps with maintaining important tax advantages, too. It’s important to keep in mind that every storage option, called a depository, charges for this. So, annual storage fees apply in most cases.
Another interesting thing that GoldSilver does is that they offer storage-ready, pre-made packages of metals. This is a quick, easy, and safe way to invest in physical metals held securely in insured vaults. This is secure and hassle-free, and you don’t have to worry about anything, nor do you have to deal with shipping and storage logistics. If you prefer secure home delivery, you can get that, too.
GoldSilver.com Features – Platform
GoldSilver has recently updated its platform in an attempt to improve usability and design for users. However, many reviewers have stated that the change has actually made working with the website more difficult, and it has affected their ability to do certain things on the site that they used to do before the re-vamp.
The site looks very modern, and the aesthetics are colorful and bright. However, some people have reported that they had issues with navigation, especially when trying to get in touch with customer service. This is very frustrating, and it is reflected in some of the consumer reviews, which we will look at later in this review. When making significant investment decisions, the last thing you want to deal with is not being able to navigate the site correctly.
Though there are some issues, I thought the platform had some positive attributes. For instance, the design is very professional, and they did it this way to introduce a streamlined online buying experience. This is similar to other major consumer platforms.
Quality and Variety of Gold Products and Silver Products – Buy Gold and Silver
If you want to add to your current gold and silver holdings or start new ones, GoldSilver has a nice selection of gold and silver products available. They do have most of the well-known and most sought-after coins, like the American Gold Eagle, which is backed by the US government and produced by the United States Mint.
I mentioned that GoldSilver offers coins like the American Gold Eagle, but it also offers gold bars and silver bars from other mints, including mints such as PAMP Suisse. This is an incredibly reputable mint in Switzerland.
If you want to open a gold IRA with GoldSilver, you must make sure that the coins and bars are IRA-eligible. This ensures that they are meeting the purity standards that are set by the Internal Revenue Service.
Not only does this include gold coins, but it also includes bars and silver products. If you are not opening a gold IRA, you can get numismatic and proof coins for investments, too.
All of the coins that are available from GoldSilver come from trusted mints from around the world. This guarantees that they are authentic. Since they are sourced from trusted international mints, you can also trust that they are pure.
Real-Life Performance of GoldSilver’s Precious Metals IRA
When it comes to the GoldSilver gold IRA services, customer reviews are a little mixed, but they are mostly positive. Customers generally have reported that when they work with GoldSilver for an IRA that the service is fast, which leads to a smooth investment experience. However, there are some reports of delays after selling bullion, which means that the company may have some issues with consistency.
I also saw that most people are happy with the process when they purchase gold bars and other products sold by GoldSilver.com. This shows me that the company is mostly reliable in regard to delivery time.
Overall, people seem happy with the process of opening a gold IRA with GoldSilver, but there are several reports of challenges in regard to the processes and fees associated with it.
Another issue that people report running into is the account verification process. Without full account verification, they are unable to use the company’s vault services, which is a hassle.
In regard to customer service, some people have said that the company is slow with responses, and there is a complicated process for refunds. I think, overall, that it’s worth looking into the customer service for this company based on the total number of negative experiences.
Make sure you understand the pro’s and con’s of gold IRA investing before you open an account.
Customer Service from GoldSilver.com
Since there have been some negative reviews about the customer service available from GoldSilver.com, it’s worth it to take a look at the system that’s in place.
First, the company offers global support, and it helps people all over the world. However, they are not overly quick about it. Generally, it takes about a week for people to get the answers they need.
When we look at feedback, several customers state that the people they worked with were kind, knowledgeable, and compassionate. Yes, they have a strong customer service team, but the response times are slow. This is definitely an issue if you need a fast response and your money is on the line.
I also want to say that there are a lot of positive reviews for GoldSilver.com, too. These reviews highlight the helpful information that the customer service reps offer, and they felt like the representatives knew what they were talking about and that they were helpful. The company also offers extensive free resources, which is always a bonus.
Though all of that is true, there are also customers who have a bad taste in their mouths because of the recent site re-design, which has left them unable to even reach out to customer service due to limited access to the customer support links. When you add slow load times to the equation, many customers are more frustrated than they need to be.
There is no doubt that GoldSilver.com has some challenges on its hands, but overall, its educational resources, commitment to improvement, and ease of use are strengths that should be considered when considering investments in this complex economic landscape.
GoldSilver.com Ratings – Customer Reviews
Looking at consumer reviews is always my favorite way to find out more about a company and what real customers feel about their products, service, and overall reputation.
Better Business Bureau
GoldSilver is not accredited by the BBB. This only means that the company has not asked for accreditation, not that it’s a bad company that the BBB doesn’t support. There are also no reviews on the Better Business Bureau website. There are, however, three complaints filed with the BBB over the past three years.
The main issues in these complaints are the slowness of the company and the cost of shipping. One person claimed that they wanted to ship $10,000 in silver, but they were charged $2,000 in shipping. The BBB shows that the complaint was resolved and the customer was satisfied, but it doesn’t tell us what happened.
TrustPilot
Customers on TrustPilot have rated GoldSilver.com with 4.1/5 stars. This is considered a positive rating, and at the time of this review, there were more than 1,300 reviews on the site. Out of those, 8% of the reviews are 1 or 2-star ratings.
Trust Link
On Trust Link, there are only three reviews for GoldSilver. However, all three of them are 5-star reviews.
GoldSilver.com – IRAs and Precious Metals Investments – Final Thoughts
Are you making your first precious metals investment? Are you seeking secure retirement diversification? If so, GoldSilver.com might be right for you. Overall, the company is generally reliable. The company provides robust educational resources, has a solid platform for investing, and has a wide range of products, including gold and silver coins and bars.
Though it offers both gold IRAs and physical precious metals like gold bullion, coins, and bars, with all of the issues I have read about in reviews, I hesitate to recommend it for those who want a gold IRA. I will, however, recommend it for people who are interested in investing in precious metals. I think there are enough benefits, such as a clearly visible premium, in-depth educational materials, and live market pricing, to ensure that your investments are safe. If you do choose GoldSilver.com, just keep in mind that it’s possible things will be slow if you need help from customer service, and products may ship slower than you want them to.
About Tim Schmidt Sr.
Tim Schmidt is an Entrepreneur and Serial Investor. Since 2012 he’s been an advocate of alternative investments using a Self Directed IRA. His work has been featured in Yahoo! Finance, USA Today, Business Insider, and Tech Times, among others.
