I've been working with gold IRAs for many years, and Advantage Gold is always one of the companies people ask about when they begin exploring precious metal investing.
Advantage Gold was founded in 2014, and over time, it has become one of the most reputable gold IRA companies out there. In fact, most reviewers in the precious metals industry put Advantage Gold at the top of their list time and time again. I have often rated it higher than other companies offering precious metals IRAs. It has numerous accolades, including an A+ BBB rating, an AAA rating from the Business Consumer Alliance, and more than 3,000 5-star customer reviews.
Though there are many awards, reviews, and thousands of happy clients that Advantage Gold has, there have recently been a wave of complaints from customers working with Advantage Gold's team, and they range from lack of follow up and transparency in pricing to delays with delivery.
I wanted to look into this a little more, and what I have found in my research is found below. Before you check it out, I also want to say this -- if you are having issues with Advantage Gold, I recommend reaching out to the customer service team. You can do this on the Advantage Gold website, or you can call 1-888-501-9001. Alternatively, it might be in your best interest to look into alternatives such as Augusta Precious Metals or Goldco.
Let's take a look at the services from Advantage Gold and what, if anything, is supporting these complaints.
Understanding the Services Offered by Advantage Gold
Advantage Gold has always been a consistent and reputable brand in the precious metals market. It has a number of products and services that make it a popular choice for those looking into gold IRA investments.
Here are some of the services the company offers:
Precious Metals Investments
Unlike many companies I review, Advantage Gold is more than simply a gold IRA company offering physical gold. Instead, it offers a full range of physical precious metals and other products, all of which are known to be 99.99% pure. With this level of purity, you are essentially guaranteed that you can store these assets in a retirement account, like a precious metals IRA, and with that, you get numerous tax advantages.
Precious Metals IRA Investments
When you work with Advantage Gold, the team acts as your broker, meaning they help you through the IRA procedure. The company offers full support including assistance with selecting the best option for you. This might mean physical assets like gold and silver to the IRA rollover process. They also help with paperwork and other tasks that ultimately lend to your financial future.
Because of this level of service, Advantage Gold has a solid reputation and the vast majority of reviews highlight the fact that this company provides amazing support throughout the process of investing.
The Buyback Program - One of the Advantage Gold Benefits Customers Love
During the investment process, sometimes things don't work out as you think they might, especially in a climate of economic uncertainty. Customers of Advantage Gold get a great benefit, however; if you need to liquidate, they will buy back the assets at market value.
Advantage Gold Asset Storage
When you purchase precious metals assets, you will need a depository to store them in.
Advantage Gold helps with this, too, and the company has chosen to collaborate with depositories like Brink's Global Services USA, Inc. and Delaware Depository. Thus, you will know that your assets are safe until you are able to take possession of them.
Market Analysis, News, and Education
Finally, Advantage Gold also has a wonderful way to improve customer education. This company understands that many customers don't fully understand what might go into precious metals investing or a self-directed IRA. So, it offers a number of resources and tools on its website including a free 2025 Gold Ira Guide.
Complaints and Negative Reviews About Advantage Gold
I have shown you all of the great, positive reviews and benefits of choosing Advantage Gold, but now, I think we really need to look into the complains and negative reviews that I mentioned, above.
The first thing I did was look at some of the most common and reliable customer review sites, including TrustPilot and the Better Business Bureau (BBB).
We may have to dig a bit deep, as I immediately see when I go to these reviews that Advantage Gold has an A+ rating with the BBB and 4.9/5 stars on TrustPilot:
However, as I dig a bit deeper, I can see there were three main issues:
Lacking in Pricing Transparency
One of the things I saw on TrustPilot is that several reviewers claimed that they were uncomfortable with the lack of transparency in regard to price.
Advantage Gold does have a high markup, and some investors have complained that they didn't know this until they decided to move forward with the investment.
Delays with Shipping
There were also a few reports of delayed shipping when people were working with Advantage Gold. Most customers did not have this experience, but it's something to keep in the back of your mind.
Investment Period Complaints
When you invest with Advantage Gold, there is a minimum investment time of three years, and a maximum investment time of five years.
This means that the money you invest is locked, and there are limits to when and how you can access your investments during this time.
Addressing Complaints -- Advantage Gold
If you have a complaint about Advantage Gold, I highly recommend reaching out to them:
Call the Advantage Gold Phone Number
You can directly contact Advantage Gold via telephone during regular business hours at 1-888-501-9001.
Fill Out the Online Form
Advantage Gold has an online form on its website. Fill this out, and someone will contact you to discuss the issue.
Either way, my best advice is to be clear and concise while making the complaint. This helps to avoid confusion and also assists in a faster resolution.
This will help avoid confusion and make the resolution faster and smoother.
Advantage Gold Alternatives
There are a few alternatives to Advantage Gold that you might want to consider. I have reviewed them all, and will link to those reviews after a brief overview:
Goldco
Goldco was established in 2011, and it is a trusted option for precious metals investing.
Like Advantage Gold, you can purchase physical assets from Goldco, and it offers gold and silver IRAs.
Here are some comparisons:
| Goldco | Advantage Gold | |
|---|---|---|
| Variety of Precious Metals | Offers gold and silver IRA eligible coins | Offers silver, gold, platinum, and palladium bars and coins that are IRA eligible |
| Service for IRA Investment | Complete professional assistance is available | Complete professional assistance is available |
| Customer Education | Yes | Yes |
| Investment Process | Easy and simple | Easy and simple |
| Additional Services | Live consultation is available with an investment expert; buybacks are available | Secure storage with 3 trusted depositories; buybacks are available |
| Transparant Pricing | Pricing is visible when you open an account with them. | No |
| Number of Reviews --Better Business Bureau | 1,174 reviews on the BBB at the time of this post | 66 reviews on the BBB at the time of this post |
Augusta Precious Metals
Augusta Precious Metals is another recommended alternative to Advantage Gold.
Augusta Precious Metals Review
Let's take a look at how Augusta Precious Metals compares to Advantage Gold:
| Augusta Precious Metals | Advantage Gold | |
|---|---|---|
| Variety of Precious Metals | Silver and gold IRA eligible bars and coins | Silver, gold, platinum, and palladium bars and coins that are all IRA eligible |
| Service for IRA Investment | Available | Available |
| Customer Education | Yes | Yes |
| Investment Process | Easy and simple | Easy and simple |
| Additional Services | Secure storage with 3 trusted depositories; buybacks are available; Lifetime account support | Secure storage with 3 trusted depositories; buybacks are available |
| Transparant Pricing | Yes | No |
| Number of Reviews --Better Business Bureau | 89 reviews on the BBB at the time of this post | 66 reviews on the BBB at the time of this post |
Another lesser known company that has been showing up in the industry lately is PreserveGold, but with it's newness to the industry I'd side with the established firms mentioned above.
Final Thoughts
Advantage Gold is a solid choice for those looking for a way to invest in precious metals. Personally, I recommend Advantage Gold, but I also recommend alternatives including Goldco and Augusta Precious Metals.
Keep in mind that all of these companies have pros and cons, and what might work well for one investor doesn't work well for every investor.
Frequently Asked Questions About Advantage Gold Reviews
Is Advantage Gold a reputable company?
Yes, Advantage Gold is a reputable company. It has an A+ rating from the Better Business Bureau and a 4.9/5 star rating on TrustPilot. The vast majority of customers are pleased with the services they get from Advantage Gold.
How long has Advantage Gold been in business?
Advantage Gold was founded in 2014.
How much does Advantage Gold cost?
Advantage Gold does not offer transparency in pricing, but in general, when we compare the precious metals investment market, it costs an average of $50 to set up the account plus storage fees, which average from $100 to $150.
What is the Advantage Gold BBB Score?
Advantage Gold has an A+ BBB score, and it is accredited.
What is the Advantage Gold Phone Number?
To contact Advantage Gold via telephone, you can call (888)-501-9001.
About Tim Schmidt Sr.
Tim Schmidt is an Entrepreneur and Serial Investor. Since 2012 he's been an advocate of alternative investments using a Self Directed IRA. His work has been featured in Yahoo! Finance, USA Today, Business Insider, and Tech Times, among others.
